GEC NEWS WIRERating Based On The Results Of The Company’s Fiscal 2013 Support Services Survey
CommVault has set a new benchmark for excellence in technical services and support with a 96 percent customer satisfaction rating based on the results of the company’s fiscal 2013 support services survey. In a recent report published by HDI, the average customer satisfaction rating for similarly sized vendors providing similar support services is 89 percent.
“While we are delighted with this positive feedback from our customers, we continue to be committed to delivering holistic, data management solutions along with a complete, highly proactive support and services strategy,” said Robert Brower, VP, global customer support and customer education services, CommVault. “By listening to our customers’ business needs and challenges and implementing the right services and support, we can accelerate the achievement of their goals and modernize their data and information environment. We are proud to have retained this industry-leading satisfaction rating for three years running and we continue to work tirelessly to innovate our support programs and offerings for our global customer base.”
David Rowlett, data storage and desktop infrastructure team leader, Bauer Corporate Services stated, “Bauer has 100 percent confidence in the CommVault Simpana product, in CommVault support and the CommVault team that regularly supports us. As Europe’s largest privately owned publishing group, we are constantly striving to adapt to new business trends– such as mobile services and the growth of social media – and the CommVault support team provides us with continuous analysis of our technology needs. This allows us to do what we need to do – focus on delivering better services to our clients. We’ve never had this level of confidence in any company in the past.”
