FeatureAny business which places customer and employee engagement and communications at the heart of its operation benefits from automation. This applies to all those sectors that use attendance and payments systems, client membership and loyalty programmes, and customer response processes.
Dubai Leading Technologies provides solutions for various sectors including FMCG; retail; leisure and hospitality; human resources, logistics; and government.
Any business which places customer and employee engagement and communications at the heart of its operation benefits from automation.
Dubai Leading Technologies also partners with global software provider, Ubility to offer comprehensive process automation in the employee communications sphere, through chatbots.
Dubai Leading Technologies works with Microsoft Azure for face verification and identity processes. It has formed a partnership with ESET for cybersecurity. For chatbot and response mechanisms it is using Ubility and for building management intelligent systems it is using Facilio.
Dubai Leading Technologies works with Microsoft Azure, ESET, Ubility, Facilio.
Its offerings and products do not exist in silos, and customer proposition is focused on the provision of integrated solutions. Many of its projects involve technology of several software providers.
Its offerings and products do not exist in silos.
Key drivers around automation of processes
The requirement for data analytics that can be used to increase efficiencies and improve performance across many business functions and operations within an organisation.
The need to minimize the potential of human error, and also for use in operations where human intervention might be detrimental through lack of consistency or exposure to uncontrollable external factors.
The need for the complete eradication of fraudulent malpractices, particularly in regards to attendance systems, or where weight or stock levels require accurate recording and logging
The demand for increased efficiencies and consistency in responding to consumer and workforce queries, which an attendance system bolted by robotic chatbots can provide.
Key challenges around automation of processes
There is a human tendency to resist change and this reluctance can hinder the process.
Technical challenges whereby the process is slowed down due to lack of suitable connectivity or communications infrastructure.
Lack of proper knowledge and acumen at the implementation level could be detrimental to the execution and hinder the final outcome.
Key implementations include
Weight automation solutions in Waste Management sector: Clients include Green Arabia; Suez and Accurate Meezan.
Membership and loyalty solutions in the government sector: Clients include, Sharjah Business Women’s Council; Sharjah Youth and Sajaya Young Ladies.
Attendance solutions across many sectors: Clients include, Pan Emirates; Tavola and Lafarge.
Cashless solutions across retail and leisure sector: Clients include, Origin of Management Company, Saudi Arabia.
Homegrown solutions include
mAccess attendance solution – GPS capturing and face verification process for use by an organisation’s workforce, offering offline functionality.
Cashless solution – cashless transactions using NFC technology within a closed loop network, used by consumer facing organisations, largely from the leisure and retail sectors.
Membership and loyalty programme solution – Consistent and meaningful engagement with target audience and end-users, through personalized mobile applications. Applicable to multi sectors.
Weight Automation solutions – BLE and NFC enabled weight reading, applicable to waste management, logistics, warehousing and retail sectors.
Offerings do not exist in silos, with focus on customer proposition and integrated solutions, through projects involving several software vendors.
