GEC NEWS WIRECustomer Experience Management leaders gathered at the CEM in Telecoms Summit & Awards
Over 100 senior Customer Experience Management leaders from the major operators across the Middle East gathered at the CEM in Telecoms Summit & Awards to celebrate the achievements in driving positive change for their customers.
Taking place as part of the 3rd Annual CEM in Telecoms Middle East Summit, the awards are being held at a time when the region’s telecoms industry is opening up to new operators in a bid to stimulate competition. Improving the customer experience is now the number one priority for operators in the region in order to secure satisfaction and retain their customers.
The prestigious Best CEM Brand award was presented to du in recognition of the comprehensive inward and outward-facing actions that the operator has taken to improve brand propositions and demonstrate results.
Vodafone Qatar was awarded Best CEM Culture Transformation for embedding a truly customer-centric culture across all departments. The Customer Experience Champion of the Year was presented to Osman Sultan, CEO of du in recognition of the exceptional leadership he has demonstrated in engaging the organisation to make the customer central to everything they do.
As a key customer touch point, the Best Contact Centre Award went to Batelco for demonstrating a strong track record in proactively resolving and tracking issues. Beaming from the win, Batelco’s General Manager of Consumer Division, Muna Al Hashimi commented, “We are delighted to have achieved this accolade. It validates all of our investment and efforts to deliver an unrivalled customer experience.”
In recognition of their fully integrated online strategy, Vodafone Egypt came out with the Best Online Experience award.
Finally, the award for Most Innovative Use of Technology to Improve the Customer Experience was presented to Huawei for its robust CEM solution, which was supported by excellent customer testimonials.
