GEC NEWS WIREAbu Dhabi National Exhibitions Company (ADNEC) launched an online chatbot platform ‘Jawab,’ which has been designed and developed to effectively respond directly and automatically to enquiries from exhibitors, organizers and visitors on all event-related aspects, including the diverse range of services provided by ADNEC.
With this launch, ADNEC becomes the first venue within the exhibitions and conferences sector in the MENA region to launch a customer interactive machine learning chatbot, and among the top companies globally to adopt this new technology, which contributes to facilitating and accelerating the process of providing information to public and private sector customers.
Humaid Matar Al Dhaheri, Group CEO of ADNEC said: “It is our constant endeavor to integrate the latest technological advancements seamlessly into our products and service offerings, as part of our mission to foster a culture of innovation and excellence, which effectively contributes to enhancing our competitiveness and capabilities to emphasize Abu Dhabi’s position as the regional capital for business tourism.”
He added: “In line with our commitment to innovation, we launched ‘Jawab,’ a chatbot platform based on Artificial Intelligence, aimed at enhancing customer experience and providing them with accurate and timely information about our centres, services and the events that we organize or host, which falls in line with the UAE’s policy to enhance the field of science, technology and innovation.”
Al Dhaheri expressed his pride in the company’s centres for being the first in the MENA region to implement this latest technology in its trial stage, which will contribute to enhancing customer happiness and satisfaction levels. He added that this initiative reflects ADNEC’s keenness to adopt the latest technology for strengthening the operational efficiency of all programs, projects and activities that are under its supervision and responsibility.
‘Jawab’ operates through three platforms, ADNEC website, Al Ain Convention Centre (AACC) website, and soon Facebook Messenger application, offering features such as voice command and textual communication. The interactive chatbot is among the smart applications that are capable of learning with time, by analyzing customer queries and updating future information.
The next stage of ‘Jawab’ is planned to be launched during the International Defence Exhibition (IDEX) 2019, and will provide more features, functions and improvements, including bilingual interaction.
