GEC NEWS WIREIdentifies Top 10 Strategic Technology Trends for Smart Government
The Nexus of Forces, which is the convergence of four powerful forces: social, mobile, cloud and information, is driving innovation in the government sector, according to Gartner. artner analysts highlighted the top 10 strategic technology trends for smart government at the recent Gartner Symposium/ITxpo, which was held in Dubai April 1-3.
The 10 strategic technology trends for smart government include:
Personal Mobile Workplace
Regardless of how well government IT organizations try to categorize the types of devices, applications and interaction styles by user role, they will inevitably miss the fact that on any device, personal use will creep into professional use.
Mobile Citizen Engagement
The suitability of government services to be delivered over a mobile channel depends on a combination of demographics, frequency and recurrence of use, immediacy and urgency of use, potential level of automation, relevance of location information for service delivery, and how compelling the use of the service is.
Big Data and Actionable Analytics
Big data continues to present government with information management and processing issues that exceed the capability of traditional IT to support the use of information assets.
Cost Effective Open Data
Many tend to equate open data with public data. However data can be defined as open when it is machine-readable and is accessible through an API. This can apply to potentially any data that needs to be processed: whether it is public, discoverable through Freedom of Information Act requests, or restricted for use by a particular government agency.
Citizen Managed Data
Citizen data vaults offer significant potential benefits in meeting Internet users’ evolving expectations, providing more transparent control of individual privacy rights on electronic data, easing the task of integrating different government services, and creating conditions for the creation of value-added services from commercial, nonprofit and peer-to-peer organizations (such as social networks).
Hybrid IT and Cloud
Governments worldwide continue to pursue both public and private types of cloud services, but the focus is shifting from developing internal cloud services to allowing agencies to purchase commercially provided but governmentally restricted services.
Internet of Things
Smart city plans in several jurisdictions aim at exploring the ability to process huge masses of data coming from devices such as video cameras, parking sensors, air quality monitors and so forth to help local governments achieve goals in terms of increased public safety, improved environment, better quality of life.
Cross Domain Interoperability
It is important to focus on scalable interoperability, a “just enough” approach to standards and architecture that delivers immediate business value as measured by narrowly defined, high-priority use cases.
BPM for Case Management
Both decision-centric and investigative cases have a heavy dependence on semi-structured and unstructured information. Two dimensions — workflow and data type — have brought BPMS and ECM vendors into this emerging market.
Gamification for Engagement
Gamification can be used by government to motivate interactions with citizens or to achieve more meaningful levels of engagement with employees.
