GEC NEWS WIREStrengthened Partner Ecosystem and Expanding Client Base Fuel Altitude Software Growth in MENA
The Contact Centre and the Customer Service Elevation markets are among the fastest-growing sectors in the Middle East & North Africa (MENA) economy. According to International Data Corporation (IDC), the Middle East is among the fastest growing IT markets in the world.
Altitude Software, a leader in unified customer interactions solutions will be present at the Middle East Call Centre (MECC) Conference & Exhibition being held at the Dubai International Convention Center from June 8–9, 2014, Booth A34 to show how contact centers can take a leap forward and reach the next level of customer service.
‘’Key organizations in MENA are realizing great value from contact centers in terms of revenue generation, cost savings and customer service differentiation,’’ commented Riadh Boukhris, Altitude Software MENA President. ‘’The Dubai victory to host Expo 2020 and Abu Dhabi 2030 vision are energizing the UAE and all our region in the path to progress and to elevate the customer service to the right level for people to enjoy great service anytime, anywhere.’’
Boukhris stressed the importance for companies to go a step further and base their value proposition on achieving true customer engagement: “True blending of all communication channels and applications, efficient workflow management, mobile app integration and tools for agent motivation are just a few of key customer interaction management features which help contact centers meet the challenging requirements and needs of today’s customer.’’
Altitude’s participation at MECC 2014 follows a stellar 2013-14 year for the company, with revenue growth across most MENA countries and customer segments. Altitude Software boasts customers in five continents and provides a regional base in Dubai, UAE for the entire Middle East and North Africa region.
