The Era of SoT is Here!

LogMeIn to highlight Support of Things (SoT);changing customer experience and support solutions at upcoming Customer Experience Management Summit in Dubai

The world is getting ever more connected – and because of this businesses must recognize the need to re-invent the way in which they support their customers.

This new approach to support is known as the Support of Things (SoT) and allows organizations to effortlessly support their customers in a world of connected, and soon to be connected, products.

LogMeIn will explore in depth these topics at the upcoming 2nd Annual Customer Experience Management Summit, set to run from November 24 to 25, at the Al Murooj Rotana Dubai.

“Many companies still rely on old models of customer support – models that will collapse under the weight of this shift. To keep pace with the heavy proliferation of these ‘connected’ devices, companies need to re-invent the way they approach customer support,” explains Gary Nolan, Vice President for the EMEA region at LogMeIn. “The re-imaging of customer support models to better suit connected products and services – the Support of Things – will allow to optimise customer experience, now and in the future.” He adds.

The firm will also highlight its support technologies, such as its Rescue Lens solution, which allows support teams to provide real-time, video-assisted support, giving them a first-hand look at the end users’ issues, and mitigating possible limitations of remote support.