How AI can be used to enhance customer experiences
Better customer experience, which leads to improved customer satisfaction, loyalty and advocacy, is a goal across many organisations. A good understanding of customers
Balancing repair versus replacement of assets
Many manufacturing plants in the Middle East, like their international counterparts, consist of a wide assortment of assets patched together like a
Transforming an organisation using a social cause
Employees often care about social issues and use their organisation as a vehicle to foster social change. Yet, despite commonly communicating through
Why a digital mindset is required for transformation
On one side of digital business is the incumbent marketplace player, who prefers to invest only in a solid business case and
Can a third-party supplier bring down an organisation
Realising that most large organisations today have sophisticated security defenses, bad actors are beginning to target third-party vendors, as a means to
Are you really compelled to transform to cloud
We all know that software and infrastructure do not typically go away in the data centre. You very rarely decommission something and
Focus on what will customers want, rather than what they want
According to Gartner, customer experience, more than products or solutions, is the new battlefront for business, with 81% of marketers saying that
Reducing liabilities by investing in cyber insurance
In today’s world, cyber threats are on everyone’s minds. That is because it is slowly becoming the number one business risk for
Monitor network alerts like your job depends on it
It is your worst possible nightmare. A hacker has breached the company’s network and shut down its operations. Millions in revenue is
Epicor MENA Customer Summit Highlights Cloud, Industry 4.0
Epicor Software Corporation hosted its annual MENA Customer Summit, which concentrated on how the cloud can enable enterprises to reinvent themselves amid
Partners See Increased Avenues for Growth with Nutanix and HPE Partnership
Nutanix unveiled opportunities and benefits for joint Nutanix and Hewlett Packard Enterprise (HPE) partners following the companies’ recently announced agreement. In the
Laser-powered Sensor to Open Up ‘Anonymised’ Security Era
A sensor that uses an array of lasers to detect objects, people and vehicles could herald an era of anonymised surveillance that
