25% of Customer Service Operations Will Use VCA by 2020; Gartner
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020,
Avaya Completes Acquisition of Spoken Communications
Avaya has closed its acquisition of Spoken Communications (“Spoken”). The Spoken platform accelerates Avaya’s growth in cloud-based solutions and provides a reliable
Microsoft to Open Datacenters in Middle East
Microsoft revealed plans to deliver the intelligent, trusted Microsoft Cloud from its first datacenters located in the Middle East, empowering organizations, governments,
7 Proven Resilience Best Practices against Ransomware for Financial Institutions
After becoming one of the main cybersecurity threats in 2016 and causing global chaos in May 2017, ransomware is currently keeping everyone
GDPR: Data-Protection Soul-Searching, Not Just Compliance
With just a couple of months to go, reports and surveys frequently indicate that CIOs and business owners are concerned about and
Five Steps for Re-tooling Your Organization with Machine Learning
Let’s say you decide to build a new house. Not only do you have to buy the materials, but you also have
A Holistic Approach to Healthcare
Tell us more about Ministry of Health’s eServices and how much success it has tasted so far in catering to the digital
Adaption is the key
Do you call yourself a digital organization? If yes, why? Yes and No. If you ask me the question when my work
Redefining Self Service
Do you call yourself a digital organization? If yes, why? We are re-defining how an enterprise is operated by reengineering the business
A Step Up in Smart Health
Do you call yourself a digital organization? If yes, why? Digitalization is part of our strategic & action plan from 2016, for
Refreshing Strategies
Do you call yourself a digital organization? If yes, why? With a network of partners and sales teams spread across the Middle
Ushering a New Wave in Business
Do you call yourself a digital organization? If yes, why? As you know, digital transformation changes the way you engage with your
