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Innovative work on network infrastructure will provide advanced technology platform Etisalat Group and Huawei planned to jointly develop a framework and architecture for end-to-end network2020.The companies believe that the year 2020 will

Rising IT dependency is driving cloud and hybrid ownership Rising pressure to deliver seamless customer service across digital channels is forcing vendors and consumers to explore new buying options and design innovative

More Organisations will introduce digital self-service channels into their businesses Dimension Data’s annual Global Contact Centre Benchmarking Report (GCCBR) which surveyed 901 organisations in 72 countries across Asia Pacific, Australia, the Americas,

In Q4 of 2014 Samsung Lost No. 1 Position to Apple Worldwide sales of smartphones to end users had a record fourth quarter of 2014 with an increase of 29.9 percent from