DEWA launched the Green Bill in July 2012 to enhance its efforts to protect the environment and promote sustainability. The Green Bill is an electronic version of the regular paper bill; which customers will receive through monthly emails.
The service was launched, on an optional basis, in August 2012, in support of the Green Economy for Sustainable Development initiative launched by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to promote sustainable development in Dubai.
“The Green Bill is a valuable addition to DEWA’s achievements as it reflects one of the main objectives of the 4th generation government excellence system. DEWA re-designed its Green Bill in April 2015, to provide customers with information about their electricity and water. It also contains tips and information to manage their use. The total number of customers receiving the green bill reached 738.360, representing 97.13% of the total number of DEWA’s customers as of June 30, 2016” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
During phase 3, the initiative was made available to government organisations, federal ministries, and companies that have 9 or more registered accounts (collective billing).
The Green Bill became mandatory to all customers during phase 4 of the initiative. DEWA then launched the (Ashal) service, to provide information about the Green Bill and help customers to register for the service.