Citrix appointed Taj El-Khayat as Regional Director for Middle East & North Africa (MENA). Reporting to Andy Macdonald, Area Vice President for Emerging Markets, in this role he will be tasked with
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to
Avaya has closed its acquisition of Spoken Communications (“Spoken”). The Spoken platform accelerates Avaya’s growth in cloud-based solutions and provides a reliable and highly scalable cloud platform for customers of all sizes.
Microsoft revealed plans to deliver the intelligent, trusted Microsoft Cloud from its first datacenters located in the Middle East, empowering organizations, governments, and businesses to achieve more and recognizing the unprecedented opportunity
After becoming one of the main cybersecurity threats in 2016 and causing global chaos in May 2017, ransomware is currently keeping everyone in a state of constant security alert. Financial organizations are
With just a couple of months to go, reports and surveys frequently indicate that CIOs and business owners are concerned about and unprepared for GDPR. And the race is on, with a Veritas
Tell us more about Ministry of Health’s eServices and how much success it has tasted so far in catering to the digital demands of the country? Healthcare industry has been experiencing major
Do you call yourself a digital organization? If yes, why? Yes and No. If you ask me the question when my work here is done it will be a definite yes, but
Do you call yourself a digital organization? If yes, why? We are re-defining how an enterprise is operated by reengineering the business process to increase efficiency and corporate resource utilization. We have