GEC NEWS WIREWhitehats band of services and solutions covers all the modern day hardware and peripherals utilized in IT based businesses. GM, Rizwan Sabir talks about the region’s technological appetite, challenges, future goals and much more…
Can you please provide a brief about your organization and its operations in this region?
Whitehats is a member of Pharaon Group of Companies which started in 1868 & covers Middle East, Europe & Africa. Whitehats is an IT Service & Solutions Provider company catering to the IT needs of customers in GCC since a decade.
How has the year 2016 so far been for WhiteHats?
Every coming year brings its own set of challenges and 2016 is no exception. Whitehats is strengthening its knowledge base and focusing on bringing innovative new solutions to its customers. We are always exploring avenues to better serve our customers and set new standards.
IoT is running down the veins of the enterprises and the demand for ‘wireless workplace’ is rising like never before. What are your views?
When it comes to information technology, IoT is the next big thing. We would certainly like to play a role in helping businesses conduct smarter business operations focused on quality decision making. Whitehats takes it as an exciting new challenge and would love to bring its own strengths and technological knowhow to help improve workplaces.
What are the solutions and contributions by Whitehats towards the same?
Whitehats is already deploying BYOD (Bring Your Own Device) for its customers and would happily take on IoT. IoT will bring a massive change to how things are done within the business world for enterprises and SMBs will form a big segment of this market. Smarter products are already making companies more efficient and productive.
We would help small business organizations become more efficient to manage real time operations. This would enable them to explore new business opportunities, revamping existing business processes. Whitehats would work with its clients to also overcome its inherent challenges like cyber security vulnerabilities and privacy concerns.
What are the challenges you face while providing end-to-end services to your clients?
In end to end service, customer satisfaction is the key. Therefore, Whitehats continuously strives to come up with technologically advanced solutions. This includes introducing new technologies, offering training to our staff members to improve quality and level of support delivered, focusing on delivering outstanding customer experience, and maintaining an updated knowledge base.
The market is moving from products to solutions to services, how has Whitehats adapted to this trend?
Right from the start, Whitehats envisioned focusing on service. We gradually moved from service to solutions and then system integration. Our primary objective has always been to cater to the requirements of our customers. This means continuously striving to achieve unparalleled customer service standards.
Who are the partners you are currently working with? What are your future strategies when it comes to having new partners on board?
Whitehats is working with many International IT partners to cover their worldwide SLA’s. Whitehats is always keen to explore new possibilities of business expansion. Two of the most important things we look in new partners are market reach and commitment. Whitehats is also looking to team up with partners for its new “Enterprise Social Sales & Service CRM Cloud” product called Whitehats Cloud. Whitehats is platinum & Certified partner for Bomgar solutions in GCC region and have resellers in GCC countries.
What are the future plans for Whitehats?
Whitehats is always excited about the upcoming technologies impacting the business world. We aim to help enterprises and SMBs successfully implement mission-critical IoT solutions. Whitehats will keep on investing in its knowledge base, human capital, and technology to consistently deliver innovative IT solutions. System Integration is a key part of our business offering. We would also like to explore and venture into new IT niches.
