GEC NEWS WIRETell us about Kronos and your regional operations? How long have you been operating in the Middle East?
Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for industries including manufacturing, healthcare, retail, hospitality, logistics and government. Tens of thousands of organizations — including half of the Fortune 1000 — and more than 40 million people in over 100 countries use Kronos every day.
Kronos Middle East is headquartered in the United Arab Emirates and has been in operation since 2010. Kronos has global and local clients in the Middle East. Example Global clients in the Middle East are: PepsiCo, Nestle, McDermott, National Oilwell Varco, DHL, Tiffany & Co & Pfizer. Example local Middle Customers are: Cleveland Clinic Abu Dhabi, National Ambulance, Dubai Roads & Traffic Authority, Dubai Parks & Resorts, Ferrari World, Hikma Pharmaceuticals, Al Naboodah Construction, Dulsco & Emal.
What are the cutting-edge solutions that you bring to the market?
Kronos Workforce Management Solutions cover Time & Attendance, Scheduling, Absence Management, Activities and Labour Analytic helping businesses control labour costs, improve employee productivity and engagement and reduce compliance risk.
In addition Kronos offers Industry-specific solutions for example: Retail to improve customer satisfaction and increase sales, Healthcare to improve patient safety and outcomes and Manufacturing to increase production throughput & quality. Third party studies on Kronos customers reported benefits to the value of 3-6% of the annual wage cost with a payback between 12-18 months.
How does your channel ecosystem look like? How do you go to market?
Kronos has a number of local, global and industry partners capable of delivering local implementation, training and support services. Examples local partners include Bytes Technology Emirates, Andryan IT, BlueTree. Example Global partners include IBM, Infosys, Accenture and Tech Mahindra. Example industry partners include Health Matrix.
What were the key takeaways of the inaugural Kronos Live Middle East event? How did it benefit your customers and partners?
KronosLIVE was a great opportunity to provide customers, future customers and partners with an update on Kronos’ global footprint specifically the Middle East expansion, key future product releases and advanced modules such as Workforce Analytics (Big Data).
In addition, KronosLIVE provided an opportunity for customers and partners to share implementation experiences, business benefits and best practices.
Tell us about your recent partnerships with Dubai Airports?
Dubai Airports currently operates the busiest airport in the world (in terms of International Traffic Passenger) with a vision to become the largest airport in the world with an emphasis on innovation and excellence in customer service. Dubai Airports recognized that a key enabler to achieve this vision is to effectively and efficiency manage their entire workforce including both employees and contractors.
As part of the HR Transformation program, Dubai Airports recognised the importance of streamlining their current workforce management processes including Scheduling, Time & Attendance and Leave Management.
Dubai Airports chose to implement Kronos in the cloud to achieve rapid deployment. Phase I saw Dubai Airports go live with the system for its 3,000 strong employees while Phase II (planed later in the year) will extend the system to over 5,000 contractor workforce.
Kronos will help Dubai Airports
- Improve workforce productivity by matching employee schedules to business demand
- Control costs by optimizing workforce deployment & better managing overtime
- Increase workforce compliance to organization policies by consistently enforcing best-practices and rules
- Improve fatigue management
- Reduce admin time & eliminate paperwork by automating schedule/roster creation, overtime, sick leave and shift management.
How is big data impacting the modern enterprises and what are the key strengths you are bringing to the forefront?
Enterprise companies have been tracking and managing machines and inventory closely for years. These resources are often a significant expense and therefore have received priority, yet the workforce data was often left unused, stored only for compliance. As companies, have recognized that any company can purchase the same machine and materials, it comes down to how well a company manages and evolves its processes and how well it delivers a consistent level of customer service that provides differentiation. With that understanding, managing people becomes significantly more important. With our 40-year history and 20,000 customers and deep industry knowledge, we are in a great position to help companies better manage their workforce. The tools, controls and data Kronos collects provides unique insights as to how a business is operating and where improvements can be made. Kronos also frees up time by automating cumbersome but necessary administrative tasks such as scheduling and timekeeping which allows managers to focus on their employees, value-added processes and customers.
