GEC NEWS WIREMicrosoft revealed that Gulf Air has revamped its online customer-experience with the power of Microsoft Azure Cloud. The deployment carried out by Link Development enables Gulf Air to deliver world-class Web and cross-device services while future-proofing its online platform, giving customers access to information and services around the clock, from anywhere in the world, with lightning-fast response times.
“At Microsoft, our mission is to help every individual and organization on the planet to achieve more and we are deeply proud to have played a part in Gulf Air’s digital transformation journey,” said Sherif Tawfik, Country General Manager, Microsoft Bahrain & Oman.
“The importance of the online user experience and the need for a superior online presence made us decide that a new, modern online presence was a high strategic priority. With the Azure-based portal, our unique visitor numbers have shot up, while we have reduced our backend operational costs,” said Dr Jassim Haji, Director of Information Technology, Gulf Air.
“We at Link Development have always strived to offer solutions that cater to the needs of every customer.” Said Sylvana Mounir, General Manager, Digital Services, Link Development.
Gulf Air’s multilingual site gulfair.com consists of a main corporate site and sub-sites dedicated to other Gulf Air services, such as its passenger loyalty programme, cargo partners and customers. The main site offers a wide range of responsive features, such as travel data, baggage claim, flight booking and even local-weather information. The flexibility of Azure will allow the airline to roll out other provisions as needed.
