GEC NEWS WIRETalariaX is the first Singapore-based company using an appliance gateway to integrate its flagship solution – ‘sendQuick’ with the various social messenger platforms in the market that include LINE, Viber, Facebook, WeChat, and Slack.
TalariaX has expanded its messaging capabilities for companies to connect with their customers and staff through hybrid messaging options including SMS, email, and instant messaging apps. With over 3 billion daily users and growing, instant messenger apps are rapidly evolving into the preferred communication method for companies.
sendQuick provides two service options to companies: 1) integrating with the instant messaging platforms via a ‘chatbot’. Users subscribe to the bot after which companies can send automated service messages and support to customers through the bot 2) direct message delivery through the sendQuick server.
Companies can integrate sendQuick with their own servers to push alerts & notifications, to customers and streamline processes within the organisation. Messages are simultaneously delivered on SMS, email as well as chat apps making the process more spontaneous and interactive. In addition to alerts, companies can also send out messages for business processes such as marketing and emergency broadcasting, delivery notifications, job dispatch, inventory updates, appointment reminders, internal workflow, customer communication etc.
“As the instant messaging apps become a dominant mode of communication, more companies are looking at quick and easy ways to communicate with their staff and customers. It will benefit companies looking to minimize the disruption caused by downtime or send out alerts for various business activities, as they will now receive alerts on SMS, email and on instant messengers. said JS Wong, CEO of TalariaX.
