GEC NEWS WIRETo help companies see tangible benefits when applying its workforce management (WFM) solution, Teleopti launched a new online calculator tool. Using the free WFM Savings Calculator, companies can quickly see how using a workforce management solution could help to create optimized, cost-efficient schedules for customer-service agents, while ensuring staff wellbeing and a good working environment.
The new Teleopti WFM Savings Calculator is an online tool designed to provide easy insights on the savings that could be achieved through automating, optimizing and adhering to workforce schedules. The schedules, in association with Teleopti’s Lifestyle modules, help to reduce sickness levels and staff turnover as well as cutting administration time spent by planners and managers.
Once agent and resource planner numbers and costs have been entered into the savings calculator, the results are instantly produced, and the personalized calculations can be downloaded straight away or sent by email. A three-page document shows exactly how a company can save time and money through agent scheduling improvements and less time spent on forecasting, scheduling and reporting.
Nick Smith, Teleopti’s Business Manager UK & Ireland said, “Our solution helps organizations to focus on creating schedules that take into account lifestyle factors, resulting in a happier workforce with staff that are less likely to leave therefore reducing attrition and improving service levels – a win-win for any company. The ROI calculator, that our partners can use with prospects, also demonstrates the project timeline and how quickly a company can see a return on investment from implementing our workforce management solution.”
