GEC NEWS WIREThe integration of CIC and Interaction Dialer with CallScripter is available
Interactive Intelligence is now offering its contact center and dialer software with the new CallScripter application. The upgraded application, developed by U.K.-based scripting software solutions provider CallScripter (a division of IPPlus PLC), enables contact centers to quickly and easily build customized agent applications for inbound and outbound customer interactions.
CallScripter speeds application creation and simplifies management using drag-and-drop controls, templates, back-office connectors, and data management tools. It offers everything from simple scripting to unified agent desktops with complex multi-connected back-office database integration. CallScripter is browser-based, provides multi-lingual and multichannel support, and can be deployed in the cloud or on-premises.
“Our latest CallScripter application with the new unified desktop option for agents gives customers a more comprehensive solution so they can further improve service, increase agent productivity, and enhance compliance,” said Jane Brett, global channel director for CallScripter.
The integration of CIC and Interaction Dialer with CallScripter, which is replacing EasyScripter, is available immediately through the Interactive Intelligence channel of 350 global resellers, and through its direct sales team. CallScripter is also available with the Interactive Intelligence cloud-based communications as a service offering, Interactive Intelligence CaaS.
