EC News DeskD-Link has announced that it has entered into an exclusive partnership with Ameyo, a provider of omnichannel customer engagement solutions. D-Link is Ameyo’s only cloud partner in the UAE and Oman. Ameyo helps consumer-facing brands implement results-focussed engagement with customers across mediums like voice, email, chat, social media, and video for sales, onboarding, customer service, and collections use cases.
Its product suite includes Omnichannel Contact Centre solutions, helpdesk and ticketing software. Ameyo provides strong omnichannel capabilities of voice, IVR, ACD, dialers, email, chat, and social media such as Instagram, Google Play, Twitter, Facebook and WhatsApp. It has pre-built integrations with all significant industry-grade CRMs.
Ameyo’s solutions are ready to support businesses in the UAE and Oman with various options, including on-premise deployments in customer-centric data centres or through the cloud-like AWS, Azure, Oracle, or D-Link cloud. Ameyo’s solution is being used by several brands in UAE and Oman like DAMAC, Alfardan Group, Al Ansari Exchange, Ajman Executive Council, Holiday Factory, HolidayMe, INAYA, and many more.
D-Link has been an early adopter of cloud technology with its mydlink services launched back in 2008, its migration to its Nuclias Business cloud-based solutions covering wireless, switching, surveillance, and SD-WAN.
“Joining hands with Ameyo for the Middle East region, D-Link brings to its partners the hardware reliability and software services under one umbrella,” said Harrison Albert, Regional Director, D-Link Middle East, and Africa.
“This partnership brings Ameyo’s cloud-based omnichannel contact centre solutions to the UAE and Oman. Brands can now engage with their customers across voice, email, chat, social media, and video while keeping a 360-degree view of customers’ journey,” said Sachin Bhatia, Co-founder and Global Sales and Marketing Head at Ameyo. Enterprises can replace their existing legacy contact centre infrastructure as part of digital transformation and save huge costs.
