GEC NEWS WIRENew differentiating capability to organisations that put their customers first
BT is incorporating personalised video capabilities into its Cloud Contact portfolio of services, using industry leading technology from Idomoo. This will enable businesses to send short, individually tailored, high-quality videos to millions of customers.
Andrew Small, vice-president, Unified Communications and Customer Relationship Management (CRM), BT Global Services, said that the new service helps businesses connect with their customers in a much more creative and engaging way, thus improving customer service and increasing sales.
Yaron Kalish, co-founder and CEO of Idomoo, said expressed his delight in partnering with BT. They are looking forward to building on the success already seen with BT in the financial services market, to help deliver personalised video solutions around the globe.
