EC News DeskEmirates NBD has won the award for Best Process Automation Implementation, a top global honour for its Robotic Process Automation programme, at The Asian Banker Financial Technology Innovation Awards 2020. The bank received the international commendation for driving customer experience, paperless journeys and process efficiency while mitigating risks using RPA, powered by Automation Anywhere, a global leader in Robotic Process Automation. It has successfully scaled its automation implementation that is unique in the Middle East with over 100 RPA solutions deployed across Retail, Corporate and Compliance functions.
An early mover in banking digitalisation and innovation, investing AED 1 billion over a three-year period to digitalise customer interactions and processes, Emirates NBD implemented agile development by establishing an in-house team of RPA developers, testers, engineers, architects and analysts.
The Asian Banker Financial Technology Innovation Awards is a programme designed to recognise annual achievement as well as identify emerging best practice in the implementation of technology in banking operations.
Abdulla Qassem, Group Chief Operating Officer, Emirates NBD, commented: “We are honoured to receive this international commendation for the implementation of our RPA Program at The Asian Banker Financial Technology Innovation Awards 2020. In the face of Covid-19, our unwavering dedication and investment in digital transformation has proven the critical significance and strength of innovation in the banking sector. This award marks a great achievement for Emirates NBD’s Intelligent Robotic Automation practice, reinforcing the bank’s status as a leader in the region as we continue to deliver a superior experience for our customers.”
