GEC NEWS WIREIdentity and Access Management (IAM) solutions for Qatar Gas Transport Company
ManageEngine has provided Nakilat, also known as Qatar Gas Transport Company with Identity and Access Management (IAM) solutions offering a template-oriented framework to easily implement role-based access to network resources, ensuring security of the network and optimum utilization. It empowers employees with improved self-service help desk that has raised productivity by 20%. Simultaneously the Active Directory (AD) network auditing and monitoring provides immediate visibility into crucial AD changes.
The solution which includes ManageEngine ADSelfService Plus, a self-password reset solution allows users to reset their own passwords and has reduced a significant number of helpdesk calls. The other self-service benefit enables users to update personal information saves the IT administrators from updating this information and has had an overall impact on productivity.
“ManageEngine’s ADManager Plus has helped define and implement role based access to network resources. It redefines delegation and organizes the working environment for better efficiencies. Moreover it has removed the security loop holes in the Windows AD network. We can now empower the helpdesk for handling requests. Additionally ADManager Plus also helps simplify routine AD management operations such as bulk user provisioning, AD reporting, AD cleanups all it takes is just a few clicks,” said Ragid Khader, Team Lead, IT services, Nakilat
“The challenge in deploying the IAM solutions for Nakilat was to implement a solution that would facilitate the IT service team to manage and support resources not only for huge number of requests from an extremely large employee base, but more importantly to tackle the sensitive and technically complex environment of the organization. Our AD suite of products has been able to make a remarkable change in productivity,” said Manikandan Thangaraj, Director of Product Management at ManageEngine.
