GEC NEWS WIRECenter of Excellence to consolidate Network and Security Operations under a single umbrella resulting in SNOC
Prologix has added Cloud-based Managed Services and Network & Security Operations Services as key offerings for year 2015. The Managed Services model is part of the strategic upheaval where the company aims to establish itself further in the next five years by leveraging its resources, the highly-skilled manpower and assets. The strategy is aimed towards flipping the current global infrastructure management trend from 80:20 ratio of sustaining/running to innovating. This is crucial – especially in the case of SMBs, who operate on tight IT budgets and have limited access to technically skilled resources. A full-scale NOC, either remote or onsite, complete with comprehensive SLAs will be setup for the client. Prologix will handle end-to-end monitoring, troubleshooting, and daily management of the SMBs’ network & IT operations.
Mr. Sarwan Singh, Managing Director at Prologix said, “Our goal is to establish a Center of Excellence which will be dedicated to showcase the business availability solution, business continuity solution and excellence in customer service. I have no doubts whatsoever that the future of IT is in the automated interconnection of cloud, network and managed service providers. What we would like to tell our customers is that the SLAs & KPIs alone are not a yardstick for us; when we enter into a Managed Services partnership with someone, we will undertake the complete responsibility of their IT network. A 100% network availability at all times will be our basic threshold. We want to take this primary but common stress off the heads of the IT managers.”
“The SNOC approach reduces the investment and overhead required to manage these traditionally separate aspects of enterprise security management. This also effectively increases knowledge sharing, while decreasing the mean time to response to security threats”, Mr. Singh said.
