Contributed ArticleIt is important that employee experiences are flexible and intuitive so that non-technical users can amend simple workflows, forms, and dashboards with ease, and without input from IT. But when it comes to customer experiences, enterprise-grade platforms can only be deployed by professional developers who understand security and interface design and who can work with everything from online forms to chatbots.
In this new plan, vendors play a role, but that role is one of enabler, rather than builder. Vendors should be the purveyors of collaboration platforms that integrate with the enterprise environment and enable teams to work rapidly, flexibly, and efficiently.
Just because the landscape has changed, does not mean the approach to its navigation must be thrown out. Precise maps and plans may be obsolete, but the approach remains the same. Let each individual serve the digital agenda according to their own talents. And let them be equipped with the tools that ensure no employee, or group of employees, is disproportionately encumbered.
Just because the landscape has changed, does not mean the approach to its navigation must be thrown out
As a general rule, to succeed in this new era of digital transformation, organisations should jettison their rigid digitalisation roadmaps in favour of more flexible, people-driven initiatives. This will make for a more agile business in which decision makers can shrug off crises and innovate without constraint.
Regional IT stakeholders should face the new landscape with a new plan. Let IT teams focus on core systems. Internal developers, properly equipped with the latest tools and appropriately versed in the innermost workings of the business, are best placed to create and maintain such systems, and this should be their top priority.
But IT teams can also accelerate each individual application project – and hence, the whole digital transformation journey – by using low-code development for complex solutions.
Precise maps and plans may be obsolete, but the approach remains the same
In the experience-driven era, the applications that connect users to core systems must roll out rapidly, but the more complex ones will lie outside the expertise of citizen developers. By using low-code development, coders can not only meet the time demands of business stakeholders, but they will spend less time away from core systems.
And citizen developers come into the picture where simple automated workflows and lightweight apps will suffice. Business users understand the problems they are trying to address. They understand them better than any technology stakeholder ever can. No-code platforms can fulfil these project requirements under appropriate IT governance, assuming the platform supports all-in-one rapid prototyping, development, and deployment.
