EC News DeskMTN, a telecommunications company with presence in 21 countries in Africa and the Middle East, has selected Ericsson to digitise their product catalog management and order management processes, leveraging Ericsson Catalog Manager and Ericsson Order Care.
Catalog Manager will enable MTN to digitalise the product lifecycle from offer creation to fulfilment. Order Care will equip MTN to realise operational improvements and service augmentation, as well as coordinate hybrid workflows (automated and manual activities) across services, systems and group. Ericsson’s Digital BSS suite will cover critical business processes, such as lead-to-service and service-to-cash, that are in the centre of MTN Revenue Management and MTN’s Customer Experience focus areas.
The announcement of the cooperation took place during the 2019 Ericsson BSS User Group Summit, Ericsson’s annual global flagship event hosted by MTN in Cape Town, South Africa, from October 22 to 24, 2019. The 20th edition of this event took place where the first event was held, and it gave operators using Ericsson’s BSS products and services from all parts of the world the opportunity to hear from Ericsson global experts and discuss with their peers about digital transformation, strategy, product roadmaps and the future of BSS.
Nikos Angelopoulos, MTN Group Executive, Information Technology says, “The modernisation of the systems that support our business processes enables us to focus even more on service excellence. Ericsson’s BSS solutions have played an important role in enabling our customers to enjoy our new services more quickly and efficiently. This partnership will safeguard our capability to continue enhancing the customer experience and service demands on our journey towards realising our Digital Telco ambition.”
Fadi Pharaon, President of Ericsson Middle East and Africa, says, “The ever-increasing diversity of the applications, services and bundles consumers wish to use on their devices, requires ever more flexible real-time charging, simplification of offers and automation. BSS modernisation empowers MTN to monetise assets while meeting customer demands with new offers, strengthen competitiveness, enable flexibility to meet market demands, outpace competition with faster time to market for new offers, reduce costs through streamlined operations and TCO-efficient solutions.”
