Avaya IP Office Contact Center Announced

Extends Avaya innovation in customer experience management to midsize businesses with the simplicity and value they require

Avaya has announcedAvaya IP Office Contact Centerto bring affordable, multichannel contact center functionality to midsize businesses. Purpose-built to enable voice, email and chat capabilities for contact centers with 5 -100 agents, Avaya IP Office Contact Center providesmidsize businesses with Avaya’s expertise in customer experience management in a solution that is flexible, easy to use, maintain and administer.

Avaya IP Office Contact Center blends the expertise gained through 50,000 contact center deploymentscovering more than six million agents with the company’sgrowing command of the midmarket. With Avaya IP Office Contact Center, midsize companies can now simply and effectively manage inbound and outbound multichannel customer interactions.

“Contact center operations are highly beneficial for building and maintaining customer relationships. Until now, however, complexity and cost put them out of the reach of many midsize businesses. In Avaya IP Office Contact Center, we’ve recognized and addressed that different size contact centers tend to have different requirements. This purpose-built multichannel solution is a combination of the robust features they need, with the simplicity and value they’ve come to expect from IP Office,” said Mark Monday, vice president and general manager, Collaboration Platforms.

Avaya IP Office Contact Center enables Avaya Connect channel partners to sell more complete solutions to a broader group of customers.Avaya IP Office Contact Center will be available in the U.S., Canada, UK, Australia, New Zealand, and India on February 28, 2014.