Customer experience

Dubai Municipality Selects Dell EMC to Power Smart Services

Dubai Municipality revealed a strategic collaboration with Dell EMC to create an integrated and agile technology foundation. This landmark project aims at driving the city’s advancing innovation agenda and contributing to the

6 years ago

by Arun Shankar

Filippo Sona, Managing Director, Global Hospitality at Drees & Sommer

Transformation imperative for Dubai’s hotel business says Drees & Sommer

The hotel sector in Dubai will need a complete repositioning in order to continue to be successful over the coming decade, according to the hospitality division at international consultant, Drees & Sommer.

5 years ago

Customer experience·Employee productivity·Events, Entertainment, Hospitality·Research·Transforming business model·UAE

Customer experience, product pricing, key in digital product planning

Product managers at technology service providers are challenged to update their product portfolios to remain aligned to the needs of a rapidly evolving market. Current and prospective customers too often seek the latest digital technologies that merely

5 years ago

Blogs·Customer experience

Talal Rahwan, associate professor of Computer Science at NYU Abu Dhabi

NYU Abu Dhabi research finds bots more persuasive while pretending to be human

Recent technological breakthroughs in artificial intelligence have made it possible for machines, or bots, to pass as humans. A team of researchers led by Talal Rahwan, Associate Professor of Computer Science at

5 years ago

Artificial Intelligence·Customer experience·Employee productivity·News·Research

Capillary transforming walk-in buyer experience at ToysRUs Saudi Arabia

Capillary Technologies, a leader in omnichannel engagement solutions along with its partner Naizak AlElm have become a key technology enabler for ToysRUs in Saudi Arabia, by providing the popular chain of toy

5 years ago

Analytics·Artificial Intelligence·Customer experience·Retail·Saudi Arabia·Use Case

Commercial Bank of Dubai taps Microsoft Azure to transform customer engagement

In a further boost to its digital transformation initiative, Commercial Bank of Dubai, CBD, has announced a partnership with Microsoft for the deployment of mission critical workloads on Azure Cloud. The announcement

5 years ago

Customer experience·TECHNOLOGY·UAE

Executives from Avaya and DEWA signing partnership agreement.

Avaya and partner Moro to begin transformation of DEWA contact centre

Data Hub Integrated Solutions, Moro, a wholly owned subsidiary of Dubai Electricity and Water Authority, DEWA, have signed a MoU with Avaya that will kick-start a full digital transformation project for DEWA’s

5 years ago

Artificial Intelligence·Customer experience·Employee productivity·UAE·Use Case·Utilities

Second from right is Fadi Hani, Vice President – Middle East, Turkey & Africa, Avaya and fifth from right is Sandeep Chouhan, Head of Operations and Technology, Mashreq

Mashreq partners with Avaya and Koopid to transform banking experience

Mashreq, a leading financial institutions in the UAE, has partnered with Avaya and Koopid to create a new banking experience that represents a giant leap forward for customer experience, including self-service capabilities,

5 years ago

Artificial Intelligence·Banking, Finance, Insurance·Customer experience·Use Case

Abu Dhabi Digital Authority honoured as top digital innovator by Software AG

Software AG recognises usage innovation by Abu Dhabi Digital Authority

Software AG, a leading independent integration, Internet of Things, analytics, process software and services company, recognised Abu Dhabi Digital Authority, ADDA for its outstanding and innovative use of technologies powered by webMethods

5 years ago

Customer experience·Government·IOT·News·Service providers·Transforming business model·UAE

Collinson targets India for transformation of airport experiences and loyalty programme

Collinson, a global vendor in customer benefits and loyalty, announced a multi-million-dollar investment into India to fuel additional growth of Priority Pass, its airport experiences programme. Priority Pass will double its lounge

5 years ago

Customer experience·Transportation·Use Case

Using BSS to transform telecom customer experiences

If you are not a digital native, you may remember a time when the phrase, customer is king, could be met with a measure of cynicism, if not outright derision. Customer-centric businesses

5 years ago

Blogs·Customer experience·Telecom

1 2 3 … 5 Next

Suggestions

Customer experience

Categories