A 10year technology service contract was signed between IBM and Emirates Airlines. IBM will provide Emirates Airlines technology service in order to provide efficiency to its customer support systems and functions.
Under the managed service agreement, IBM will assist the airlines in encrypting the airline’s data in nearly real time and systems to allow different components of software to communicate more effectively. Additionally, the platform allows the airline to build new apps that will support the API economy.
Emirates Airlines also collaborated with IBM earlier to improve its Passenger Service Systems. Emirates has run its ticketing and reservations system on the IBM mainframe for more than 30 years.
In the past IBM also signed a deal with Abu Dhabi’s Etihad Airways for $700M for a range of IT services and infrastructure.
