Finesse’s mobile field service solution provides real-time, direct connectivity between instant-on “smart” devices and the company’s enterprise servers. In turn, an enterprise can increase operational efficiency and maximize field staff output while controlling costs and maximizing overall performance.
When an enterprise invests in mobility solutions, Field Service becomes an integral part of a unified enterprise strategy – apart from customer delight.
Mobility will impact businesses as much as internet did in the 1990s; there is no doubt about it. Research shows that there was a 731% rise in custom – built apps over 2014. It is predicted that Enterprises will invest USD 61 billion in enterprise mobile apps by 2018. Over the next year, we are looking at over one third of the total global workforce to be mobile – enabled, by the end of 2015, it will surpass 1.3 billion (imagine where we will be by 2020!).
These numbers only go to prove just how important enterprise mobility is becoming for businesses everywhere. With an increasing number of mobile and other devices used by employees, embracing mobility lets companies improve workflows, increase productivity and differentiate themselves from competitors.
A mobile solution can have real benefits for a business and, with rising mobility; it is no longer a luxury. People are spending more and more time on mobile devices, and the majority of that time is spent using apps. For companies, this is a real opportunity to stay in touch with their customers and staff, and literally be at their fingertips. It boils down to this: find out what your customers want, and then give it to them. This will keep your customers and employees not only loyal to your app, but to your business too.
Typically, at the beginning of the process, companies adopting apps become more competitive and are able to begin differentiating themselves from competitors. As adoption increases and expands to a variety of departments and workflows, however, companies begin to truly harness the transformative powers of mobile apps. This can bring radical changes to workflows, increase productivity immensely and improve employee engagement.
When an enterprise invests in mobility solutions, Field Service becomes an integral part of a unified enterprise strategy – apart from customer delight. With almost all data being available on all devices, employees benefit from having ready data on hand to be able to handle customer with the best of services. It helps cater to the customers need for instant gratification, meets the expectation that errors be rectified immediately and their concerns to be addressed rapidly and across multiple channels.
A typical field force automation mobility solution will use technology to capture field sales or service information in real time. This instant capture of information reduces time delays, avoids manual double entry data errors and enhances field force productivity. From an operations perspective, availability of field information in near real time allows to plan delivery schedules, reduce inventory and monitor and control the field workers. Add to it reporting ability and the app will take the process to another level, with reporting happening in real time over mobile devices thus saving a huge amount of repetitive effort and time of the employees and accessibility of reports on the go for the management.
“The field productivity enhancement solution that Finesse provides its clients has the key features of a robust mobility solution with support for all local languages and provides easy, fast, and scalable field management. Our solutions allow enterprises to be successful in field service by sending the right field staff to the right job at right time– and doing it at the lowest total cost possible. Our mobile field service solution provides real-time, direct connectivity between instant-on “smart” devices and the company’s enterprise servers. Field Service Management software elevates the operations of an enterprise to a whole new level by giving it the automation, management and data visibility capabilities they require. In turn, an enterprise will increase operational efficiency and maximize field staff output while controlling costs and maximizing overall performance”, says Latif Sheikh, Enterprise Account Manager – Mobility at Finesse.
A live case example of this is the implementation and use of a field force automation solution by Ethics Plus Public Accountants, a full service public accounting firm in Dubai. They have been providing high quality accounting, auditing and advisory services to a diverse base of clients who are drawn from a variety of industries and sectors over two decades. Finesse has customized a solution to meet the challenge the firm was facing in field scheduling, attendance tracking, reporting and monitoring. It was a typical case of delayed interaction between back office employees and field staff; they were looking at having an improved reporting structure and instant updates. The mobility solution implemented by Finesse works on any smart phone platform, having a mobile-cloud sync, location capture, proof management, integrated mobile/web work flow management, fluidic job stages to fit any business process, dynamic forms creation and mobile deployment, and flexible roles based permission.
When asked about what was the most desired feature of the solution that was suggested by the Finesse team, Mr. Ranganathan Ramachandran, Director at Ethics Plus, said “The Finesse team proposed us a solution that not only solved our issue and addressed our requirement, but was also cost-effective and easy to use. My favorite attribute about the EFFORT app is the flexibility it offers. I like the fact that the platform offers many additional features (in addition to my primary requirement), that I can explore and possibly use. I also like that the product can be customized to a large degree, thus will be able to address new requirements I may have as well.”
Ethics Plus has adopted a mobility solution in its endeavor to grow, diversify and embrace technology, yet their mission remains the same. Finesse has understood their challenges, customized a solution to solve the pain points and help Ethics Plus to use innovations to get the most of their business and keeping their employees and customers happy.
