GEC NEWS WIREFujitsu has implemented an Enterprise IT Service Management solution for the Dubai Silicon Oasis Authority (DSOA). The new solution will enable DSOA to achieve higher levels of operational efficiency and productivity through automated policies and processes.
Fujitsu delivered to DSOA an end-to-end cloud-based “ServiceNow” solution. The new system improves Incident Management, Change Management, Problem Management, Purchasing, Contracts Management, and Asset Tracking & Management, in addition to assuring remote assistance, and helping save employees time by providing a user-friendly interface through service catalogues.
Bader Buhannad, Executive Vice President – Strategy, Business Services & Risk Management at DSOA, said, “As a government-owned high-tech free zone, we continuously seek to ramp up our ICT operations to deliver seamless services at all times. We are pleased to deploy Fujitsu’s solution that will enable us to simplify the process of data management and achieve higher levels of productivity. We are confident that Fujitsu’s solution will further upgrade our control and governance, and boost efficiency in serving our business partners.”
Farid Al-Sabbagh, VP & Managing Director at Fujitsu Middle East, said: “With our knowhow and the power of “ServiceNow”, we implemented a powerful enterprise service management process that will add to the efficiency of DSOA. The automated processes free up time for DSOA staff, enabling them to concentrate on their core functions by delivering a seamless experience for all users.”
Fujitsu offers efficient enterprise service management processes for DSOA, freeing up their staff to concentrate on what they do best – facilitate and promote modern technology-based industries businesses. Simplifying the process of data management, ServiceNow speeds up service requests, ensuring that DSOA staff can achieve higher levels of productivity. The project was implemented in collaboration with one of Fujitsu’s Global Delivery Centers.
It enables employees to be more mobile and reliant on self-service technologies, and makes them more engaged and empowered to remain relevant and effective in their respective departments.
