Arun ShankarCisco’s first wave of collaboration integrations with Google products ensures to help people be much more efficient so they can do their jobs better. At Cisco, they believe artificial intelligence and machine learning will dramatically change the way people work. The new launches include Ai – enhanced assist for contact center agents so they can answer questions quicker and better. More than three million customer service agents globally use Cisco contact center software.
Google’s Artificial Intelligence (AI) is added to Cisco Customer Journey Solutions via Google Cloud’s new Contact Center AI solution. Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers. The AI automatically provides agents with relevant documents to help guide conversations and continuously learns in order to deliver increasingly more relevant information over time.
With an add-on from G Suite in the coming months, the Webex Meetings icon can be seen every time you schedule a meeting in Google Calendar. Google AI is explored for capabilities such as transcription, translation, meeting summaries and task management to ensure what’s discussed becomes more actionable for everyone whether they were there or not.
“Together, Cisco and Google Cloud can drive significant value for our customers,” said Amy Chang, SVP, Cisco Collaboration. “We’re excited about these initial integrations and what’s to come as we work together to improve the future of work. This is just the beginning.”
