GEC NEWS WIREIFS has been named as a Customers’ Choice in the 2024 Gartner Voice of the Customer Field Service Management report. This year, IFS has the additional distinction of being the only company to receive the recognition and attain a placement in the top right section of the Peer Insights Quadrant.
Max Roberts, Chief Operating Officer at IFS, said: “We feel this recognition represents an important independent validation of our leadership position in this market, and is a further reinforcement of our differentiators in service and asset-centric sectors, our industry depth, and our focus on innovation. As the only vendor with a Customers’ Choice Distinction for field service management, the recognition is provided to vendors for meeting or exceeding the market average for both Overall Experience and User Interest and Adoption, a recognition the team at IFS is proud of.’
IFS’s field service management solutions comprise service management software with industrial AI embedded designed to deliver service excellence, optimize workforce efficiency, and grow service revenues. We feel that customer feedback is a key contributor that helps IFS to shape its product and continuously innovate to enable service-centric organizations to accelerate growth and deliver innovation in their business.
This is the latest in a string of recent Gartner recognitions for IFS. IFS was recently ranked #1 in the Gartner Market Share: All Software Markets, Worldwide, 2023 in the Enterprise Asset Management (EAM) segment by revenue for the third consecutive year. IFS was also named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Cloud ERP for Product-Centric Enterprises.
The Gartner Peer Insights Customers’ Choice recognizes vendors in this market based on reviews from verified end-user professionals. The Customers’ Choice distinction takes into account both the number of reviews and the overall user ratings. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate. This year, in addition to our recognition in Field Service Management and Cloud ERP for Product-centric Enterprises, IFS is also a Customers’ Choice for Cloud ERP for Product-centric Enterprises in the Manufacturing industry.
