GEC NEWS WIREIFS, said that it is participating in Telecoms World Middle East 2019, which will be held from 24th – 25th September 2019, at the Conrad Hotel, Dubai. As a gold sponsor of the event, the company will place the spotlight on its flagship IFS Field Service Management solution in addition to meeting customers and partners at the event.
As one of the key speakers at Telecoms World Middle East 2019, Marne Martin, President at IFS Service Management Business Unit and CEO of WorkWave, will be guiding customers in their digital journeys through her presentation titled ‘Adaptation. Adoption. Agility: Starting on the path to Digital Transformation success’ on the first day of the event. Through her presentation, Martin will address the challenges faced by the field service industry and share insights on how IFS is helping businesses overcome these challenges. She will also shed light on how businesses within the industry can gain a competitive edge with real time strategic and operational decisions through the company’s solutions.
IFS offers world-class scheduling and optimization along with unrivalled breadth in service management capability. The company’s objective is to equip service management industry businesses to tackle even the most complex use cases and choose between cloud or on-premise deployments through its FSM solution.
“Our FSM software is a best-in-class solution that assists telco businesses to reduce costs and increase operational efficiencies through its end-to-end service capabilities. Designed specifically for industries such as telecoms, the solution enables organizations to resourcefully manage, schedule and plan requirements for its field service workforce. Telecoms World Middle East is a perfect platform to showcase our innovative FSM solution to a niche audience of service providers and customers and share our global and regional success stories of helping businesses through their digital transformation journeys,” said Mehmood Khan, Managing Director and Vice President – Middle East and South Asia, IFS.
Delivering customized, positive and engaging services play a critical role in building long-term customer relationships. Understanding the importance of services in the telecom sector, Mr. Khan added, “IFS offers a comprehensive and connected service management solution, enabling telcos to offer exceptional services to customers always. IFS FSM also allows the providers to ensure fast response times and real-time reactivity.”
