GEC NEWS WIREInteractive Intelligence Group is exhibiting at GITEX Technology Week. Under the theme ‘Imagine the Future of Customer Engagement’, the company will showcase PureCloud, its cloud-based platform that gives organizations of all sizes powerful customer engagement, communications and collaboration functionality.
Shaheen Haque, Territory Manager for Middle East and Turkey at Interactive Intelligence said, “Earlier this year, we introduced PureCloud in the region and customers have already begun to leverage it to deliver a superior service experience. Our focus at GITEX is to further drive uptake in the region by highlighting how this high-value, low-risk cloud solution can offer a fast return on investment while improving customer engagement.”
In addition to PureCloud, Interactive Intelligence will showcase Customer Interaction Center(CIC), which is its on-premises all-in-one omnichannel customer engagement solution for mid-size to large contact centres.
Commenting on the significance of his company’s GITEX debut, Shaheen said, “Customers who attend GITEX are interested in understanding the latest trends and are therefore very receptive to innovative solutions such as those that Interactive Intelligence will promote at the show. The timing of GITEX also makes it possible for them to begin the strategic planning of their IT investment for the following year.”
