Kleptika and Silah Gulf join forces to revolutionize CX in the Middle-East by delivering next generation Robotics and Process Automation solutions. As companies in the Middle East are experiencing mounting pressure to drive efficiencies in today’s highly competitive business climate, the design and management of both captive and outsourced operations, powered by RPA (Robotic Process Automation) and RDA (Robotic Desktop Automation), brings opportunities to drive substantial process efficiencies, reduce costs, increase flexibility and accuracy and ultimately enhance customer experience.
“Our Contextor RPA and RDA solutions have a proven track record with blue-chip companies around the world. Our Unique Selling Proposition is their ability to adapt to any environment, without accessing applications via APIs, and to simply and quickly create 360 views of the customer, without impacting security and confidentiality,” said Thierry Petrens, Founder of Kleptika.
Silah Gulf’s CEO, Ricardo Langwieder-Goerner said, “We are excited to launch innovative Robotics and Automation solutions together with Kleptika. With the Contextor Product line, we will revolutionize the way Businesses operate in the Business Process Management space in the region. Our Robotics and Process Automation suite will change the way Middle East businesses expedite core operational processes, ultimately improving their efficiency and their end user experience, while strengthening businesses’ bottom lines.”
