Contributed ArticleA recent Boston Consulting Group global study of 1,700 companies found that those with more diverse management teams have 19% higher revenues on average due to enhanced innovation. At a broader economic level, it has been estimated that closing the gender gap would add $28 trillion to the value of the global economy by 2025 – a 26% increase.
Human resources and people teams are the visible champions of diversity and inclusion, so they set the tone for the organisation. Creating a diverse and inclusive workplace goes far beyond compliance or public relations exercise. It means creating a genuinely fair and equal organisation where everyone has the same opportunities for professional development, career growth, and access to resources.
Not dealing with nor managing these issues poses a greater reputational risk to your business
To do this, human resources and people leaders must understand their organisation, people, and problems. It means having a committed leadership team, being prepared to have difficult conversations, and building trust with their workforce. Anything less, and people will see straight through you.
Here are five practical tips to get you started on your journey:
#1 View diversity as an opportunity
Treat diversity as an opportunity to create a company people want to work for, not a compliance or risk mitigation issue. This requires a complete review of your business. It might mean taking a long, hard look at the company culture to identify the behaviours, policies, and practices that lead to discrimination and inequality and then creating strategies to remedy the situation.
#2 Establish trust with employees
People from previously disadvantaged or underrepresented backgrounds often don’t report discrimination for fear of victimisation. It is human resources’ job to build trust with them. Get to know your people, meet them, and cultivate relationships. Remember, not all diversity is visible. For example, there are many disabilities or mental health concerns you cannot see when you look at someone.
If you struggle to talk about these issues openly, bring in an expert to help facilitate trusting spaces
Above all else, believe your people. It is hard to accept that discrimination is happening in your organisation; your first reaction might be one of disbelief. It is important to deal with reported incidents through the appropriate channels, even if this means having challenging conversations with far-reaching consequences.
Not dealing with nor managing these issues poses a greater reputational risk to your business.
#3 Use data to understand the workforce
Use analytics to ascertain how many people from different backgrounds are in your organisation. Much of this data will be available in employment equity reports for companies with more than 50 employees. But also dig into the data to understand nuances like how much people from different backgrounds are paid and how long they stay.
#4 Do not sweep away bias
It is never easy for employees to report discrimination; it can sometimes be difficult to prove, and employees may not want to be seen to cause conflict. Send an anonymous survey to all your workers asking if they have experienced or seen discrimination, bias or inequality in your organisation, and act on the results. If you struggle to talk about these issues openly, bring in an expert to help facilitate trusting spaces.
#5 Target diverse populations in recruitment
Actively seek workers from underrepresented groups by engaging with recruiters or organisations who specialise in diversity. If your recruiters keep sending people with similar backgrounds, such as graduating from the same university or living in the same city, question them.
#6 Make people feel they belong
To foster diversity and equality in your workplace, you need to make people feel like they belong, are respected, have a voice, and will be given equal opportunities. This is where the inclusion piece of the puzzle comes in; your workplace is diverse and offers an environment where all people, regardless of surface or hidden level differences, feel welcome and valued.
