GEC NEWS WIREWe are thrilled to announce the successful completion of the “Middle East IT Industry Foresight: Insurance” webinar, which took place on 27th of May 2024. The webinar brought together industry leaders and experts to discuss the latest trends, challenges, and innovations shaping the IT landscape within the insurance sector in the Middle East.
Speakers:
- Walid Salem, IT Lead for Middle East, Zurich Insurance Company Limited
- Mohammad Zaid AlKilani, IT Director / CIO, Alkoot Insurance
Jaykumar Mohanchandran, Chief Research Officer CAAS, discussed about the importance of CAAS and gave a brief introduction about the role of IT in insurances sector.
Additionally, Shoeb Choudhari, Lead Research Analyst, CAAS presented the whole report where he discussed about the research methodology and highlighted the insights from the report.
Walid Salem’s Insights
Walid Salem, IT Lead for the Middle East at Zurich Insurance Company Limited, opened the discussion by highlighting the pivotal role of digital transformation in the insurance industry. He emphasized the need for robust IT infrastructures that can support the increasing demands for digital services and enhance customer experience. Salem shared Middle East’s Insurance journey towards adopting advanced technologies, including AI and blockchain, to streamline operations and improve data security. His insights provided a comprehensive overview of how Middle East is leveraging technology to stay ahead in a competitive market.
Mohammad Zaid AlKilani’s Perspectives
Mohammad Zaid AlKilani, IT Director / CIO at Alkoot Insurance, offered a deep dive into the strategic initiatives that Middle East is implementing to drive innovation. AlKilani discussed the critical importance of cybersecurity in protecting sensitive customer data and maintaining trust. He also explored how Middle East is utilizing big data analytics to gain actionable insights and enhance decision-making processes. AlKilani’s presentation underscored the significance of aligning IT strategies with business goals to achieve long-term success.
Key Takeaways:
- Digital Transformation: Both speakers underscored the necessity of digital transformation in the insurance sector, highlighting how technology can drive efficiency, improve customer service, and create new business opportunities.
- Cybersecurity: Emphasizing the increasing threat landscape, the discussion highlighted the importance of robust cybersecurity measures to safeguard customer data and maintain regulatory compliance.
- Big Data and Analytics: The role of big data in providing actionable insights and enhancing decision-making was a focal point, showcasing its potential to revolutionize the insurance industry.
- Customer Experience: Enhancing customer experience through technology was a recurring theme, with both speakers illustrating how their respective companies are using IT to meet and exceed customer expectations.
The “Middle East IT Industry Foresight: Insurance” webinar was a resounding success, offering valuable insights into the current and future state of IT in the insurance sector. The webinar facilitated meaningful discussions on the challenges and opportunities that lie ahead, providing attendees with a clear vision of how to navigate the rapidly evolving landscape.
We extend our heartfelt thanks to our esteemed speakers, Walid Salem and Mohammad Zaid AlKilani, for their invaluable contributions, and to all attendees for their active participation. Stay tuned for more such insightful events as we continue to explore the future of IT in various industries.
