GEC NEWS WIREStrengths
What are the solutions or qualities that separate you from your competition? In what areas does your organization perform exceptionally?
Our system of providing MSP services is unique as we have invested time, money and energy into this.
We have a very strong training system for our staff as well as client to ensure our services never fail or businesses never get affected
Everything we do has a best practise system, and all involved got to follow it without a doubt.
What is your most reliable source of financial growth?
- MSP Services
- IT Security business
- Enterprise Content management division
Where is your customer growth coming from? Is it from the referrals or a particular sector like healthcare or BFSI?
Referrals – our biggest source
With regards to your internal strengths, are you the first to innovate products in your industry? Do you have a strong customer base or partner base?
Partner Base – In today’s time, if you don’t do it fast, you are out very soon. Your history is irrelevant
Where do you excel so far as your employees are concerned? Is it your workforce development program or your organization culture?
Workforce development program – We continue to invest in this area heavily.
What did your company do best this year? What are your greatest triumphs?
We have shown SME’s how digital transformation is changing way business is done, its not just for enterprises. We have done road shows and have helped SME’s save 30% in their workforce cost by digital transformation.
Which customers or market segments grew the most? What caused this success?
SME – DIGITAL TRANSFORMATION projects. As markets are not doing great SME’s are taking the path of digital transformation path faster than ever.
Weakness
Where do your customers think you need to improve – advanced solutions, locations or competitive prices?
Locations – they want us to be present all across GCC
How good is your organization towards one call resolution for customer service?
We are on target for this. All our SLA’s are designed to provide immediate solutions as clients are no longer ready to wait. We are further developing our back office to even better what we are doing currently.
What are your biggest challenges with the employees? Do you have particularly high turnover in certain departments or a negative perception of the organizational culture?
Mindset of current generation. Most youths are looking for settled jobs rather than job value which is why they don’t join SME’s or even if they do, they are looking to make a move soon.
What were you company’s greatest disappointments or failures this year?
We wanted to open our office in GCC by July but failed due to shortage of resources.
What is you biggest resource limitation?
Skilled workers.
Opportunities
What are your plans with regards to starting a new product line or expanding to a new geographical area? What are the new customers wants that you can meet?
We are expanding into GCC. With our expertise & products, we can provide the much-needed solutions for SME’s to sustain and grow in these technology disruption eras.
Which countries in the Middle East and Africa do you see high growth opportunities?
KSA, Libya & Egypt.
What are the technological trends that are creating opportunities for you?
IOT, Digital Transformation & Automation.
How has the media coverage impacted the growth of your company?
Huge. we are now a listed company with number of Enterprises & Govt. Departments.
Threats
What are your biggest concerns about your customers? How simple is your customer’s ease of departure?
The lack of patience. Today client wants things now and systems to never fail.
Who do you see as an emerging competition?
Telecom Giants providing IT Services to SME could be a great challenge for us.
What are the major changes taking place in your industry that can threaten your organization?
IT Compliances are coming in a big way (Faster than we can adopt), AI robots that can perform IT Consultancy,
How does the changing regulatory environment affect you?
In Most cases, new business opportunities are being created so it’s very positive for us.
General Information
What is the annual turnover of your company?
12 Million
How frequently do you conduct partner programs?
4 times a year.
What are the new products/solutions added to your portfolio this year?
IT Security SEIM solutions, AI, backup solutions for SMEs
What is the number of customers acquiring this year?
250
