New cloud-based service tool for ALE Business Partners and customers

ALE is offering business partners and customers an opportunity to discover easier operations and management of the network, realize risk reduction, and proactively consider future options to optimize network usage.

With the new ProActive Lifecycle Management cloud-based service application, Alcatel-Lucent Enterprise Business Partners and customers are able to see Alcatel-Lucent Enterprise switches and controllers on a customer’s network through a single, secure web portal.

ProActive Lifecycle Management (PALM) works in conjunction with Alcatel-Lucent OmniVista 2500 Network Management System. Business partners and/or customers can get a complete view of the network in one click, gathering model number, serial number, MAC address, and the operating system version of Alcatel-Lucent Enterprise LAN and WLAN products securely via the cloud. These details correlate to the product lifecycle, both software and hardware, and include warranty and support entitlement status.

Philippe Bletterie, ALE lead for Network Business division solutions said, “We are focused on building a stronger community between our customers and business partners to assure the network brings value to the customer’s business. ProActive Lifecycle Management brings automation to otherwise manual processes to help our customers and partners improve overall network operations. Our business partners can assist the customer in planning their budget expenditures while ensuring their network is ready for the future, and maintain their position as a trusted advisor.”