Arun ShankarMark Ackerman, Regional Director Middle East and Africa, ServiceNow talks with GEC Media Group’s Editor Arun Shankar, on how The Now Platform will boost digital and business transformation in the region and the role that channel partners are expected to play.
ServiceNow follows a 100% indirect channel model in the region. Its portfolio of regional channel partners includes local resellers, system integrators and global consulting partners including Deloitte, Accenture, KPMG, Infosys, EY&Y, HCL Technologies, Cognizant, amongst others.
ServiceNow is rapidly moving away from being merely a platform for IT services, IT administration, and IT management in the region, into becoming a multifaceted combination of platforms that is transforming the way we do work, and experience work with co-workers.
ServiceNow is also transforming the experience of customers with an organisation and enabling end users to build their own platforms on top of ServiceNow’s Now Platform. The Now Platform is ServiceNow’s intelligent and intuitive cloud platform for work.
It consists of the following platforms:
IT Workflows
Unlock productivity and transform IT across your enterprise with a unified platform.
Employee Workflows
Deliver next-gen employee experiences with intelligent workflows and effortless service.
Customer Workflows
Resolve complex customer issues from end to end with predictive intelligence and automated self-service.
Build your own workflows
Use the Now Platform to build new workflow apps and extend ServiceNow solutions.
