GEC NEWS WIREServiceNow revealed machine learning capabilities to tackle some of the biggest problems in IT. With ServiceNow Intelligent Automation Engine, companies can now prevent outages before they happen, automatically categorize and route incidents, predict future performance and benchmark performance against IT peers. Capability will also bring machine learning to ServiceNow cloud services for Customer Service, Security and Human Resources.
The ServiceNow Intelligent Automation Engine is machine learning intelligence applied to four of the biggest use cases that IT has today. ServiceNow has taken the combination of massive amounts of contextual operational data, huge R&D investmentand a team of leading data scientists, to address four big challenges for today’s IT organizations – preventing outages, automatically categorizing and routing work, predicting future performance and benchmarking performance against their peers.
“Intelligent automation heralds a new era in workplace productivity,” said Dave Wright, Chief Strategy Officer, ServiceNow. “With this game changing innovation, we have embedded intelligence across our Platform, trained with each customer’s own data, ServiceNow is enabling customers to achieve a quantum leap in the speed and economics of their business.”
The Intelligent Automation Engine is part of the Now Platform, which powers cloud services to speed and automate work for IT, Security, HR, Customer Service and custom applications for any department. As the platform evolves, all departments and applications will benefit from intelligent automation. By automating both routine and complex processes and predicting outcomes, every organization can dramatically reduce costs, speed time‑to‑resolution and deliver consumer-like experiences for employees, partners and customers.
