GEC NEWS WIREServiceNow has released the results of a new report, “Today’s State of Work: At the Breaking Point,” revealing that a majority of organizations have introduced advanced automation in their workplace, and nearly half of executives surveyed say that they’ll require it more broadly by 2018 to cope with rising work volumes. The survey indicated that adding machines to everyday work drives revenue growth, creates new job opportunities and connects employees back to the work they want to do.
The company surveyed more than 1,850 corporate leaders—C-level, VPs, Directors and Managers—to evaluate the workload of organizational leaders, the impact and use of automation in common business services and executives’ opinions on the future of work. The survey also evaluated the relationship between organizational automation levels and financial performance. The findings include: By 2018, about half of companies say they will need greater automation to handle the volume of tasks being generated. By 2020, nearly 9 out of 10 companies will hit that breaking point; More than three-quarters say data from mobile devices and the Internet of Things contribute to the overload; 94% agree that intelligent automation could increase productivity. This includes artificial intelligence or machine learning to streamline decision making to improve the speed and accuracy of business processes; Over half of those surveyed (54%) have started using intelligent automation in one or more business processes. 87% plan to investigate or use intelligent automation moving forward.
“In a world of smarter homes, cars and commerce, the workplace has been a holdout—but not for long,” said Dave Wright, Chief Strategy Officer, ServiceNow. “The shift to greater automation is coming now to transform everyday work.”
