SolarWinds introduces a new consultative approach to enhance the value of IT service management (ITSM) solutions for enterprises. This approach aims to minimize costs and staffing needs associated with high-level IT consultancy. SolarWinds now offers a free online evaluation and assessment tool, providing enterprises with insights into their current ITSM practices and a customized roadmap for operational excellence, cost reduction, and improved service delivery.
While most enterprises today leverage ITSM solutions to simplify day-to-day IT operations, standardize processes, and streamline workflows, ongoing challenges prevent them from realizing ITSM’s full potential. The SolarWinds ITSM Maturity Model provides an unparalleled way for IT professionals to understand, evaluate, and advance their technical and strategic readiness to deal with complexities and resolve issues amid escalating IT complexities.
Cullen Childress, Senior VP of Product at SolarWinds, said, “SolarWinds is proud to offer the best of both worlds: the ease and simplicity of our solutions, complemented by the kind of expert, consultative support typically associated with much higher price tags. Our goal is to demystify the complexities of IT service management, making the journey towards maturity as seamless and straightforward as possible.”
As IT environments become increasingly complicated due to hybrid and multi-cloud configurations, IT agents are often overwhelmed and issues can be slow to resolve. SolarWinds offers step-by-step guidance on tailoring IT services to specific organizational needs, promoting proactive strategies to minimize the frequency and impact of IT problems, and integrating ITSM into the broader business strategy to drive future growth.
With this new approach, SolarWinds offers enterprises a customized, in-depth, and actionable consultative service without the complex, expensive, or cumbersome processes used by other service providers. By fostering a deeper understanding of an organization’s unique needs, challenges, and migration paths forward, SolarWinds can provide not only tailored recommendations but a comprehensive plan for continuous improvement as organizations scale or adopt emerging technologies like AI and edge computing.
