FeatureThe pandemic spotlighted the survivor role played by cloud platforms and cloud technologies during the period of lockdowns. Moving forward, this accelerated transition to cloud platforms and on a bigger scale digital and business transformation, has brought into focus the role played by specialised vendors, who are also an integral part of the transition.
Bespin’s Filippo Roselli Cecconi, says it is important to select the right MSP and DevOps methodologies to improve overall customer experience. With this digital-first behaviour, we are seeing a drive from businesses to increase IT spending and why a Managed Service Provider can help.
We need to see a big change in how companies are focusing on the customer journey and the way digital technologies can improve buying. With the right MSP and DevOps methodologies, you can go to market, adjust, and constantly improve your customer experience, he explains.
CISOs should prepare themselves in a big way with accelerated digital transformation, remarks Bulwark’s Jose Thomas Menacherry. CISOs need to carefully look at managed security service providers since the number of available solutions is going up and trend is towards hosting them with MSSPs.
Another very important and business friendly outcome, is the emergence of low code solutions. Kissflow Low-Code eliminates technical skills barriers by enabling non-IT staff to rapidly develop customised applications, explains Vaidy Panchabikesan. Kissflow provides low-code and no-code solutions for organisations to manage all their work on a single platform.
As we move into the next year, all businesses and enterprises are going to increasingly focus on sustainability and their carbon footprint. Points out Nikhil Nanda at Innovations Group UAE, any transformation should result in a more sustainable process as there is less human and physical effort required.
The process of economic recovery from the pandemic means businesses needs to be lean and mean, while they focus on delivering huge value to new customers and recover old customers. One way to do this is to outsource peripheral support activities, while building new value systems at the core.
Says Wissam Youssef at CME, in terms of outsourcing, the big question is always buying versus building, what to buy and what to build internally. If creating value is the objective, one should build rather than buy. If building a commodity, purchase a system that is already created and that can be tested and implemented quickly.
Targets are moving as one progresses, meaning goals are sometimes closer, and one can see the outcome quicker. Those roles that nurture agile mindsets in companies are an investment that makes them competitive in the market. Today’s culture of innovation is a primary factor deciding which technologies are being prioritised within regional enterprises.
As we move into a phase of economic and business recovery, innovation, agility, customer focus, and resilience are going to guide decision making both on supply and demand side.
