#chatbot

Etisalat holds first cyberbullying awareness conference, launches dedicated chatbot

Etisalat held its first cyberbullying conference to highlight issues faced by children today in the cyberworld and create awareness on how parents can help them deal with and prevent cyberbullying. The conference

7 years ago

by GEC NEWS WIRE

Second from right is Fadi Hani, Vice President – Middle East, Turkey & Africa, Avaya and fifth from right is Sandeep Chouhan, Head of Operations and Technology, Mashreq.

Mashreq partners with Avaya and Koopid to transform banking experience

Mashreq, a leading financial institutions in the UAE, has partnered with Avaya and Koopid to create a new banking experience that represents a giant leap forward for customer experience, including self-service capabilities,

7 years ago

Technology

Gitex delegates will witness first-hand how Avaya’s platform would allow any enterprise to register its chatbot with a unique social profile and friend other member bots from different domains and industries.

Avaya to demonstrate social platform for chatbot interactions at Gitex

Avaya will demonstrate the first social platform for chatbots at Gitex Technology Week 2018, ushering in a giant leap forward in customer self-service. Drawing parallels from traditional social media, Avaya’s latest innovation

8 years ago

Artificial Intelligence

25% of Customer Service Operations Will Use VCA by 2020; Gartner

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to