GEC NEWS WIRETransforming IT Alerts, Business Process Integration and Messaging across the Enterprise
TalariaX introduces sendQuick Entera – Enterprise messaging solution. sendQuick Entera is an SMS Gateway appliance for IT Alerts, Enterprise messaging, Business process and Third Party application integration. sendQuick Entera helps increase efficiency and effectiveness in key areas of Enterprise Communications while reducing cost.
Traditional means of communication such as emails, voice calls and faxes are expensive. By nature, they are not efficient or reliable. In comparison, SMS (Text) messaging is cost effective, highly efficient, reliable and non-intrusive – making it ideal for getting the messages across – fast. SMS can be deployed in a plethora of ways within business processes in order to be competitive in a demanding business environment.
sendQuick Entera is designed as a plug-and-play appliance. It can be configured and installed for any business (the gateway is sector agnostic) in the matter of minutes, saving time and money. Designed to fit one’s Local Area Network, sendQuick Entera will convert email messages, HTTP Post and other messaging formats received from back end applications and send them as SMS to designated recipients. In addition, it has the ability to convert alert messages from monitoring and security infrastructure to SMS, providing instant and concise information on the events as they happen – right across the business.
The management of Shangri-La’s Rasa Sentosa Resort & Spa, a world renowned 5 star hospitality chain was looking for a solution which would ensure uninterrupted IT infrastructure at the back-end as it is the core representation of the hotel’s services. With the integration of sendQuick Entera and 2-way SMS communication, response time has improved by leaps and bounds. Shangri-La engineers are now mobile and yet able to respond when required. The overall up-time of their IT infrastructure has increased considerably. What’s more, it has led to better customer service.
Similarly, Tenet Insurance, a leading insurance company in Singapore since the 1950’s, discovered vast improvements to service quality and response time after they implemented SMS alerts for IT management. Prior to implementation of sendQuick, Tenet relied on manual monitoring. Email alerts were slow and took time. As a result, their IT team were usually late in finding and resolving issues. This in turn affected up-time and availability. With sendQuick Entera, improvements were immediate, allowing them to respond with best-in-class customer service.
In the Middle East, sendQuick Entera is used by reputed clientele such as Central Bank of Bahrain, Ministry of Health, KPMG, SLRB, Oman Refineries and Petrochemicals, University of Bahrain, Ministry of Finance, Haya Water, Pension Fund Commission, GPIC, Ajman Bank, Tatweer Petroleum, Royal Saudi Land Force, Al Baraka Bank among others. Ashok Kumar, Chief of Business Development, EMEA & SAARC at TalariaX spearheads operations in the region. Today, sendQuick has clientele in 20+ countries from Australia to the United States.
