GEC NEWS WIREThe Middle East Call Centre Awards recognizes the company for its proven track record in providing best-in-class outsourcing services to customers
Smart Link received four prestigious awards at the Middle East Call Centre (MECC) Awards 2015 held in Dubai recently. The company’s efforts were also recognised as their customers – Saudi Arabia’s Ministry of Labor, National Water Company, Saudi Credit and Savings Bank, National Aviation Service (Fly NAS), Saudi Post, Saudi Public Transportation Company and Saudi e-Government Program (YESSER) won in a diverse range of categories.
Speaking on their awards sweep, Eng. Safwan Al Khatib, Managing Director of Smart Link said, “We at Smart Link understand and recognize that accurate, clear and quality communication with customers in both the public and commercial sectors is crucial… It is this understanding that sets us apart and we are very proud of our customers’ confidence in our operational, administrative and technical capabilities and we will continue to deliver on our customers’ expectations.”
The MECC Awards is organized by Insights and recognizes the performance and service excellence of the best contact centres in the Middle East region. Smart Link won the ‘Call Center OSP of the Year (Ambassador)’ and the ‘Best OSP Reporting Systems and Processes’ under the Outsourced Services Provider Category. The company also won the ‘Best Lead Generation Program’ under the Sales Operations Category and the ‘KSA – FLAGS KPIs Initiative Pioneers’ under the INSIGHTS FLAGS Initiative Pioneers.
Saudi MOL was awarded the Best Large Government Help Desk and Help Desk Manager of the Year; The Saudi NWC won the ‘Best First Contact Resolution (FCR) Program’ and ‘Best Government Utilities Contact Centre’ award; Saudi SCSB won the ‘Best Voice of the Customer VOC Program and the Best Government Finance Contact Centre Award; Fly NAS won the Best Omni-channel Implementation; KSA–SP won the ‘Best Government Monopoly Contact Centre’; Saudi SAPTCO won Government Services Help Desk of the Year; YESSER won Best Government Support Contact Centre Award.
