ComGuard is one of the leading VADs in the Gulf region. The reason of it being so successful in the market is because of its focus on quality while choosing any product or vendor engagements.
“This year we will be primarily focused on GRC (Governance, Risk, Compliance) Solutions, Mobile Device Management, Cloud based security solutions, Storage Backup & Recovery, amongst others. ”
Strategic Alliance & Quality Assurance, ComGuard Pournami Nair (Nami), Manager
What is your role in the organization?
I am part of a new team that has been ordained in Jan’ 2014 to the Spectrum Group, called the Strategic Alliance & Quality Assurance (SAQA) team. Primarily responsible to keep vendors and channel partners happy working with Spectrum / ComGuard, my key role is to ensure matters are on course, alliances get what they have been assured and if something is not going the way it should, we warrant it gets back on track. In addition, we plug technology gaps in our product portfolio and work in tandem with the sales & product teams to enable and empower the channel partners within the group, thus safeguarding the “value add” element.
How relevant is quality control to Comguard?
In any business, Quality is critical to customer retention and loyalty, which makes it the mainstay of a long term relationship. It’s no different with ComGuard, and that’s precisely why our CEO, Mr. Ajay Singh Chauhan, decided to have this devoted team to take care of our alliances – both vendors and channels.
What all fall under this? What all parameters do you evaluate while looking at the quality of the solutions?
Quality in my role does not essentially relate to the typical quality control facet since we do not manufacture or design any particular product. It is concomitant to the offerings that we have as a value added distributor. Being an extended arm of the vendors we represent in the region, we need to keep up a delicate balance act on various aspects including seamless processes, flexibility in pricing and credit options, ease of logistics and timely pre-sales and post-sales support. Being a feedback oriented cohort to our partners, we welcome any inputs from them which will enable us to improve upon our practices and retain a good working relationship with our alliances.
What is your product / Alliance road map?
We are looking at plugging technology gaps within the Group’s product portfolio. This year we will be primarily focused on GRC (Governance, Risk, Compliance) Solutions, Mobile Device Management, Cloud based security solutions, Storage Backup & Recovery, amongst others.
What are your plans for next five years?
I absolutely love what I am doing at the moment and am as yet getting my footing right in my new profile. My priority would be to echo my loyalty to the company and propel the Group to the next level in the forthcoming 5 years. Having said that, on a personal note, I would like to train and certify myself in the field of quality assurance and analysis, since I personally believe that constantly evaluating and refining methods within a business to serve its customers, is the essence of any that excels. So yes, 5 years from now I hope to be at the helm of Spectrum Group’s diligent quality enterprise!
How do you align your strategy with the strategy of the company as far as alliances are concerned?
The core idea of both approaches is to optimize the technology and channel portfolio within the group, and actively drive various parallel teams to deliver on this purpose.
