GEC NEWS WIREServiceNow has announced its most comprehensive set of new AI innovations to date with the Now Platform Xanadu release. The Xanadu release features hundreds of new AI capabilities, expanded partnerships, innovative industry solutions, and ServiceNow AI Agents, all designed to supercharge productivity across the entire enterprise.
“Our customers are hungry to put AI to work now and they want more from their GenAI deployments—more productivity, more personalization, more value,” said Jon Sigler, senior vice president, Platform and AI at ServiceNow. “That’s why we are laser-focused on delivering a complete, end-to-end platform experience for our customers. The Xanadu release marks a significant step forward for our GenAI roadmap, empowering enterprises to quickly harness the potential of GenAI and drive unprecedented business outcomes without hassle.”
ServiceNow to unlock 24/7 productivity at massive scale with AI agents
ServiceNow announced its plans to integrate Agentic AI into the ServiceNow platform and unlock 24/7 productivity at massive scale across use cases including IT, customer service, procurement, HR, software development, and more. This forward-thinking approach puts AI to work for people by redefining how AI agents collaborate with employees and customers.
Using advanced reasoning and grounded in cross-enterprise data through the Now Platform, ServiceNow AI Agents evolve from the more familiar prompt-based activity to deep contextual comprehension, keeping people in the loop for robust oversight and governance. Available this November, the first use cases for Customer Service Management (CSM) AI Agents and IT Service Management (ITSM) AI Agents are expected to reduce mean-time-to-resolution and make live agents more productive.
Expanding Now Assist to new mission-critical enterprise functions
With the Xanadu release, ServiceNow is addressing critical enterprise needs like security and threat management, where expediency can be the difference in safeguarding IT environments.
- Now Assist for Security Operations (SecOps), helps boost response times to more quickly contain security threats. With Now Assist, SecOps teams can transfer interactions with AI driven incident summarizations and interactive Q&A to automatically prioritize and respond to each security event.
- Now Assist for Sourcing and Procurement Operations makes the procurement intake process simple and seamless for submitting requests, which can result in greater compliance and accuracy while minimizing friction with fulfillment. Employees can initiate a procurement request or access information through a conversational prompt with Now Assist, removing the need to navigate complex systems.
