Contributed ArticleREGIONAL TRANSFORMATION OUTLOOK 2019
With GDPR becoming a reality and hosts of other countries passing similar privacy laws, data usage will be closely monitored. Data will be tagged so that its origin will be known at the point of usage. Tools related to data tagging and master data management will become crucial. Privacy concerns and related legal ramifications could slow down decision making in enterprises. In response, new generation messaging, audio, video web conferencing tools will be used by enterprises to achieve the twin objectives of privacy compliance and rapid decision making.
Lots of countries mandate that data needs to reside within geographical boundaries. Enterprises using SaaS or PaaS will end up using country-specific public clouds or even private clouds. As a result, critical data and applications that need to be monitored will be spread across geographies. Monitoring tools and technologies that help consolidate the view of these applications and data will see larger enterprise adoption.
Enterprise adoption of process automation technologies will continue with vigor. Process automation will also help enterprises to go beyond the simple operational and efficiency gains made with basic automation to tap new revenue opportunities. The principal challenge of process automation is any web form customers, employees, or partners must fill out when an organisation wants to capture their data. Every one dreads screens with forms.
Artificial intelligence and machine learning are mature enough to process voice, video, text, and images reliably. Using these mature technologies, the natural activities of making a phone call, taking a video, or taking a picture could be used to fill out data-enriched forms automatically. Hence both objectives will be met—collecting adequate data and filling out fewer forms—and these technologies will continue their march into the enterprise.
Key takeaways
- New generation messaging, audio, video, web conferencing tools will be used by enterprises to achieve objectives of privacy compliance.
- The principal challenge of process automation is any web form customers, employees, or partners must fill out when an organisation wants to capture their data.
- Using mature technologies, natural activities of making phone call, taking video, taking a picture could be used to fill out data-enriched forms automatically.
